Privacy policy
Last updated September 2026
This policy explains how AdVera Services ("we") handles personal information. We follow the Australian Privacy Principles in the Privacy Act 1988.
What we collect, and how
When you contact us through the form on this website: your name, email, phone number (if you give it), your business name and your message, and whether you would rather a call or an email.
When you buy from us: your name, email, phone and business name, and what you bought. Payments are made through Stripe, which handles your card details; we never see or keep your card number.
When you book a meeting through our booking link: the details you give the booking service (Calendly or similar).
When you are our client: your contact details, your business details, and the enquiries and sales your website and ads bring in, so we can report on them. Enquiries from your customers are collected through your website on your behalf.
Businesses we contact: we find local businesses through public sources such as Google Maps and their own websites, and keep the business name, website, public phone number and public email address to contact them about our services.
This website uses no advertising or tracking cookies.
How we use it
To reply to you, provide what you bought, book meetings, run your ads and website, send invoices and receipts, and keep the records the law requires. We don't sell or rent personal information.
Marketing emails and calls
Every marketing email we send says who it is from and has a way to unsubscribe, and we stop within 5 working days (usually straight away). If you don't want calls from us, tell us and we'll note it. We only call at the times the telemarketing rules allow.
Who we share it with
Only the services that help us run AdVera, and only what they need: Stripe (payments), our email provider, Cloudflare and Fly.io (hosting websites and this dashboard), Calendly (booking), and the research and document services we use. Some of them store information outside Australia (for example in the United States). We also share information when the law requires it.
Keeping it safe
Information is kept in secure, password-protected systems, only people who need it can see it, and we delete it when we no longer need it.
Seeing or correcting your information
You can ask what we hold about you, and ask us to correct or delete it: email admin@adveraservices.com or call 0447747065. We'll reply within 30 days.
Complaints
Please tell us first (email admin@adveraservices.com or call 0447747065) and we'll try to fix it. If you're not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.