Refunds and cancellations

Refunds and cancellations

Last updated September 2026

This page explains your rights if something we've provided isn't right, and how to ask for a refund.

Your rights under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. If a failure does not amount to a major failure, you are entitled to have the problem fixed in a reasonable time. If this is not done, you are entitled to a refund for the unused portion of the contract. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the service.

Changing your mind

We don't have to give refunds when you simply change your mind. But if we haven't started work yet (before your onboarding meeting), tell us straight away and we'll do our best to help.

Monthly products

You can cancel any time. It stops at the end of the month you've paid for, and you won't be charged again.

How to ask

Email admin@adveraservices.com or call 0447747065, with your order code (it starts with ADV) or your business name, and tell us what went wrong. We'll reply as soon as we can, and a refund goes back to the card you paid with.